Gatteo Creative Studio
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Legal

Terms and conditions

Last updated: 13 November 2026. These terms apply to orders from Gatteo Creative Studio, a trading name of Gourmet Cakes and Bakes Limited, company number 17259321, registered in England and Wales. Contact: .

Personalised orders

  • When you enquire, we send a design proof and quote, usually within 2 working days.
  • Your order is confirmed when you approve the proof and pay. We start making once payment is received.
  • Please check spelling, dates and details on your proof carefully. We make exactly what you approve.
  • Please order at least 2 weeks before your party. We'll tell you if we can't meet your date.

Ready-made orders

When you send a basket order, we check stock and email you a payment link. Your order is confirmed when you pay.

Prices and payment

Prices are in pounds sterling. Postage is shown before you pay. Payment is by the secure payment link we send you.

Delivery and collection

We post orders by Royal Mail Tracked 24 to the address you give us, or you can collect free in Hertfordshire by arrangement. Delivery times are Royal Mail's estimates and are not guaranteed.

Cancellations and returns

  • Personalised items are made to your design, so you can't cancel them for a refund once we've started making them. This is allowed under the Consumer Contracts Regulations 2013.
  • Ready-made items can be cancelled within 14 days of delivery. Tell us by email, return the item unused within 14 days, and we'll refund the item price. You pay the return postage.
  • If anything arrives damaged, faulty or not as described, email us within 48 hours with photos and we'll put it right with a replacement or a refund. This doesn't affect your legal rights.

Your designs and photos

By sending us photos, logos or artwork, you confirm you own them or have permission to use them. We don't reproduce trademarked characters or brand logos, and we may decline any design.

Using our products

  • Card toppers, charms, vinyl and 3D prints are not edible. Remove toppers and charms before serving. Keep small parts away from young children.
  • Colours on screen and in print can differ slightly.
  • Edible prints are made in a kitchen that handles allergens. We do not cater for allergies. See our allergen information.

Law

These terms are governed by the law of England and Wales.