Ordering
How to order
Personalised pieces are made to order after you approve a design proof. Please order at least 2 weeks before your party.
- Order 2 weeks before your party
- Design proof in 2 working days
- Collect in Hertfordshire or Royal Mail Tracked 24
Tell us your idea
Send your theme, names, ages, colours and party date using our enquiry form. Photos of your inspiration help.
Get your design proof
We design your pieces and send you a proof and a quote within 2 working days.
Approve and pay
Once you're happy with the design, we send a secure payment link and start making.
Ready for the party
Collect from us in Hertfordshire, or we post it to you by Royal Mail Tracked 24.
Delivery and collection
Collect from us in Hertfordshire for free, by arrangement. Or we post your order by Royal Mail Tracked 24.
| Postage, Royal Mail Tracked 24 | Price |
|---|---|
| Large letter: flat items such as toppers, charms and edible prints, up to 1kg | £3.90 |
| Small parcel: boxes, tableware and 3D prints, up to 2kg | £4.80 |
| Bigger orders | Quoted with your proof |
Based on Royal Mail online prices from 5 October 2026. Tracked 24 aims to deliver the next working day after we post.
Paying
For personalised orders, we send a secure payment link once you approve your design proof, and we start making as soon as it's paid. For ready-made items, we email a payment link after you send your basket.
Changes and cancellations
You can change your design as many times as you need before you approve the proof. Personalised items are made just for you, so we can't refund them once they're made unless they arrive damaged or not as described. See our terms.
Frequently asked questions
How far in advance should I order?
How quickly will I get my design proof?
Can I collect my order?
Can you do a character theme?
How long do edible prints last?
Do you cater for allergies?
Do you work with businesses?
Tell us about your party
Send your idea and we'll come back with a design and a quote within 2 working days.